Heatspace Support

Purchases and subscriptions

• Restore an existing purchase from Heatspace Pro → Restore Purchases or Account → Restore purchases.
• Manage or cancel an Apple subscription at Apple subscriptions.
• Request help with App Store charges at reportaproblem.apple.com.
• Use the same Apple Account that originally purchased Heatspace Pro.

Account and sync

• Core timers work without signing in.
• Sign in with Apple enables optional profile and session sync.
• If sync fails, keep the app installed so local history remains available, check your connection, and use the retry option in Account.
• Use Account → Export session history to create a CSV spreadsheet or structured JSON backup on your device.
• Delete a signed-in account from Account → Delete account. This does not cancel an Apple subscription.

Apple Watch and Health

• Heart-rate and workout features require Health permissions.
• Use Account → Review Health workouts to review possible heat-practice sessions from the last 30 days. Nothing is imported until you choose a match.
• Use Account → Recovery Insights to optionally share sleep and overnight measurements for on-device night-before, night-after, and 28-day baseline comparisons.
• Missing dashes are expected when a device did not record a measurement or that category was not shared. A recent night after remains marked Pending until a sleep record is available.
• Heatspace filters its own workouts and previously imported records. If a duplicate still appears, do not import it and contact support with the workout date and source app.
• Review or revoke Heatspace permissions in Apple Health or Settings.
• Heart-rate summaries, Recovery Insights, and Heat Load are informational wellness context, not medical advice or safety limits. Sleep stages and wearable measurements are estimates. Heat Load is shown only for traditional and infrared sauna sessions.

Location

The Find tab works without location permission. Location is requested only after you tap Near me and is used on your device to show nearby approved sauna listings.